Network Operations Centre Shift Engineer

2019-10-24 12:22:171970-01-01Cyber Security Professionals
Job TypePermanent Fulltime
LocationCrewe
AreaCrewe, UKCrewe
SectorCybersecurityInformation Security
Salary£20,000 plus £4,800 shift allowance
Start DateASAP
AdvertiserMatec Global
Job RefNOCSE
Description

Matec Global (approximately 30 people), part of the Ampito Group, is focused on 3 main markets; Data Communications, Security and Storage which also encompasses cloud services.

The group is growing 30% year on year and turning over in excess of £70M+ per annum and partnerships include Aruba, Fortinet, Avaya, Juniper, Brocade, Extreme, A10, Arista, Citrix, Extrahop, Splunk etc..
 
Company highlights

  • One of the few companies in the UK with their own DDoS mitigation platform
  • 24x7 NOC located in Crewe
  • 30 people in organisation but part of a bigger group (170 people in Group)
  • Growth 30% year on year
  • Turnover upward of £70 million per annum
  • Gold and Platinum partners of key vendors – Aruba, Arbor, Fortinet, Mitel, Juniper

 
Function

With a general knowledge on wireless, wired networks, voice or security, provide a focus on delivering first and second line support services to our customers on a 24x7x365 Rota. The applicant must be able to work with customers, users and group management in supporting customers.

The applicant will have comprehensive written and verbal communication skills in order to work with all stakeholders.
 
Responsibilities

  • Answer incoming support enquires e-mail and telephone predominantly
  • Create, Update and Monitor internal case management system
  • Provide basic remote support to customers
  • Provide support to engineers
  • Create Labs to reproduce customer issues where appropriate.
  • Ensure customers are updated
  • Participate in the 24x7x365 4 on 4 off rota based in Crewe office
  • Provide specific support and input to managed services provided by the group
  • Provide and update knowledgebase documentation plus writing customer reports where
  • necessary
  • Involvement in config collection and pre-staging of hardware.
  • Excellent communication skills
  • Good understanding of SLA’s and Incident Escalation
  • Strict adherence to company Policy and Procedures
  • Other tasks as required by the business

 
Preferred Skills/Abilities/Experience Requirements

  • Strong interpersonal skills.
  • Knowledge of TCP/IP
  • Knowledge of OSI 7 Layer Model and
  • Knowledge of Supporting Security Products and Best Practices or
  • Knowledge of Supporting Wireless Technologies or
  • Knowledge and Experience supporting LAN and WANS or
  • Knowledge of Support Voice and VOIP implementations
  • Demonstrable verbal and written communication
  • Personal and professional integrity
  • Proactive, self-starter, able to work on own initiative.
  • Good attention to detail
  • Good customer care ethic


Apply now below for immediate consideration!

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